Shipping & Returns Policy

Shipping & Delivery Information

At CrazyRC, we offer two types of shipping based on product availability:

πŸš€ Fast Delivery (In-Stock Items)

Products tagged as In-Stock are shipped within 48 hours from our Indian warehouse.

  • Metro Cities: Delivered within 1–3 business days after dispatch.
  • Other Cities & Towns: Delivered within 3–5 business days after dispatch.

    Tracking details will be shared via email and WhatsApp once your order ships.

🌍 Pre-order (Imported for You)

Products without the In-Stock tag are pre-order models, marked with a blue Pre-order tag. We import them to order from our international manufacturing partners, handle customs clearance, and deliver them directly to your doorstep in 4–8 weeks β€” with no extra charges for import or duties.

We handle everything end-to-end so you can shop worry-free.

  • Payment: pre-orders can be paid in full online, or with Cash on Delivery on orders above β‚Ή7,000 (a 10% Booking Amount now, the rest on delivery).
  • Possible delays: because pre-order models are shipped from abroad, customs clearance or international shipping delays can occasionally add up to 45–60 days on top of the 4–8 weeks. We'll keep you updated by email and WhatsApp.
  • Mixed orders: if you order in-stock and pre-order items together, the in-stock items ship within 48 hours and the pre-order items ship when they arrive.
  • Cancellation: pre-orders can be cancelled within 24 hours of placing the order, like any other order.

πŸ›‘οΈ Premium Shipping (optional)

Want extra peace of mind for your RC? Choose Premium Shipping at checkout for β‚Ή999.

  • Premium courier partners: your parcel goes only with a premium delivery partner (Blue Dart, DTDC or DHL), whichever serves your pincode.
  • Double-layer protective packing: every order is already wrapped in several layers of bubble wrap and sealed. With Premium Shipping, we then add a second full set of bubble-wrap layers on top before it goes into the box. Your model travels with twice the cushioning.
  • About delivery times: Premium Shipping is about safer handling, not a faster delivery promise. Your order follows the same timelines as standard shipping. Premium partners usually have fewer delays, so many orders do arrive sooner, but we can't guarantee it.

Standard shipping stays free on every order across India, with our regular courier partners and standard protective packing.

🧾 Important Notes

  • All orders come with free shipping across India.
  • You'll receive regular updates and tracking once your order is in transit.

Shipping Charges

  • Standard shipping is free on all orders across India. Premium Shipping is optional: β‚Ή999, chosen at checkout. All product prices include applicable taxes.

Order Tracking

  • Once your order is shipped, you will receive an email with tracking details to monitor your package's status.

Shipping Limitations

  • We currently ship across India only. International shipping is not available at this time.

Payment Options & Cash on Delivery

You can pay for your order in two ways, both at checkout:

  • πŸ’³ Pay in full: pay the full amount online at checkout. Available on all orders.
  • πŸ’΅ Cash on Delivery (COD): on orders above β‚Ή7,000, pay a Booking Amount of 10% of the order value online at checkout and the balance on delivery. Available on In-Stock and pre-order products, with no extra charge. Orders of β‚Ή7,000 or less are paid in full.

The COD Booking Amount is deducted from your order total. It covers shipping and handling, so it is non-refundable if a COD order is refused, not collected, or cannot be delivered because of an incorrect address or the customer being unreachable. It is fully refunded if we cancel the order, the product is unavailable, or it arrives damaged or defective.

πŸ‘‰ Read the full Payment Options & COD Policy

Returns & Replacement Policy

We want you to enjoy a smooth and worry-free shopping experience with us. In rare cases where your product arrives damaged or has a manufacturing defect, we're happy to offer a replacement or return subject to the following conditions.

Eligibility for Returns / Replacement

  • Returns are accepted only for products that are damaged during shipping or have a manufacturing defect.
  • To be eligible, customers must provide a detailed unboxing video that clearly shows:

    The entire unboxing process in a single continuous video (no cuts or edits).
    The product damage or defect visible within the same video.
  • Requests without a valid unboxing video will not be eligible for return or replacement, as this helps us verify authenticity and prevent misuse.

Return / Replacement Process

  1. Submit your return or replacement request along with the unboxing video via email or WhatsApp.
  2. Our team will review and verify the video and claim within 1–2 working days.
  3. Once approved, we'll initiate a pickup of the product. The pickup agent usually takes 2–3 working days to collect it.
  4. After successful pickup and inspection, your refund or replacement will be processed within 5–7 working days.

Important Notes

  • Products damaged due to improper handling, usage, or modification after delivery are not covered under this policy.
  • Make sure to retain the original packaging until your request is fully processed.
  • Refunds will be issued only to the original payment method used during purchase.

Return Process

  1. Initiate a Return: Contact our Customer Support team at support@crazyrc.in or +91 8184849321 with your order details and reason for return.
  2. Pack the Item: Ensure the item is securely packaged with the original packaging.
  3. Ship the Item: After receiving confirmation from our team, ship the item back to us. Return shipping charges may apply unless the item was defective upon receipt.

Refunds

  • Once the returned item is inspected, we will process a refund within 5-7 business days.
  • Refunds are credited back to the original payment method within 5-7 business days.

Exchanges

  • We offer exchanges on items that are defective or damaged upon delivery. Please contact us within 48 hours of receiving such items for a replacement.

Non-Returnable Items

  • Certain items, such as clearance items, may not be eligible for returns or exchanges. Please check the product description for specific details.

Order Cancellation Policy

  • Orders, including pre-orders, can be canceled within 24 hours of placement. To request a cancellation, please contact our Customer Support team at support@crazyrc.in or call +91 8184849321

For any questions or concerns about our Shipping, Returns, or Cancellation policies, please reach out to us:

  • Email: support@crazyrc.in
  • Phone: +91 818 484 9321 (Monday to Saturday, 10:00 AM - 6:00 PM IST)

Thank you for shopping with CrazyRC!