CrazyRC Care Plan
CrazyRC Care Plan
Our Annual Maintenance Contract (AMC) for RC vehicles
Overview
CrazyRC Care is our Annual Maintenance Contract (AMC) - a prepaid workshop-service plan for RC vehicles purchased from CrazyRC. You may see it called either name; the Care Plan and our AMC are the same programme. We lead with Care because the plan runs in service periods, and a six-month period is not an annual contract.
It gives you access to our in-house repair lab for diagnostics, repair labour, testing, and approved modification work. The plan is designed to keep your RC vehicle running without surprise labour charges.
Every eligible RC vehicle bought from CrazyRC includes 6 months of Care Service, free of charge. No registration is required. Your service period starts on the day your order is delivered.
In short: free repairs for 6 months
For the first six months, repairs are free. That means every hour of workshop labour needed to diagnose, repair, reassemble, calibrate and test an eligible fault costs you nothing.
To be clear about what that does and does not mean:
- Free: all repair labour, diagnostics, testing and quality checks
- Charged separately: any replacement part, upgrade component, and shipping to and from our repair centre
Nothing chargeable is ever ordered, fitted or billed without your approval first.
1. Duration and cost
| Service period | Price | Details |
|---|---|---|
| First 6 months | Free | Included automatically with every eligible RC vehicle purchased from CrazyRC. |
| Extend before the free period ends | ₹1,999 | 12 months of Care Service at the early renewal price. |
| Extend after the free period ends | ₹3,499 | 12 months of Care Service at the standard renewal price. |
You may extend your Care Plan for up to a total of three years from the date of delivery.
2. What is included
Your Care Plan includes all reasonably necessary in-house labour required to diagnose, repair, reassemble, calibrate, and test an eligible fault during your active service period.
There is no hourly labour limit for eligible repairs.
Included workshop services:
- Diagnostics and fault-finding
- Disassembly and inspection
- Repair of faulty components wherever a safe and reliable repair is possible
- Reassembly and calibration
- Functional testing and quality checks
- Standard repair labour for accidental and mechanical damage
- Labour for approved technical, performance, or cosmetic modifications, subject to the modification-service limits below
The Care Plan provides workshop labour only. It does not provide cash payments, replacement vehicles, replacement parts, or reimbursement for third-party work.
3. What can be serviced
Care Plan labour can be used for eligible CrazyRC vehicles with:
- Accidental damage from drops, crashes, or water exposure
- Mechanical faults beyond the standard product warranty
- Wear and tear beyond normal use
- ESC and other electronic faults
- Battery and motor-related issues
- Remote control faults
- Servo, gear, steering, and drivetrain issues
- Cosmetic damage
- Approved technical, performance, and cosmetic modifications
All work is subject to technician assessment. If an issue cannot be repaired safely or reliably, we will explain why and provide a quote for any required replacement part or other available solution.
4. Parts, shipping, and additional work
The following are not included in the Care Plan price:
- Replacement parts
- Bodies and shells
- Motors, ESCs, servos, gears, batteries, electronics, and other components that must be replaced
- Upgrade and modification components
- Shipping to and from the CrazyRC repair centre
- Work outside the scope of the Care Plan
If replacement parts or chargeable work are needed, we will send you a quote before proceeding.
You will never be charged without approval. Nothing chargeable will be ordered, fitted, or charged until you agree.
5. Service limits
During each active 12-month paid Care Plan period, you receive:
- Unlimited repair requests for eligible faults
- No hourly labour limit on eligible repairs
- Up to 5 modification requests
- Priority placement in the repair and modification queue
- A guaranteed first response within 48 hours during business hours
The free 6-month Care Service includes the same unlimited repair requests and no hourly labour limit, along with up to 2 modification requests.
Cumulative labour value. The total value of repair labour provided during a service period is capped at 300% of the vehicle's original purchase price - three times what you paid for it. For normal hobby use this is far beyond what any realistic repair history reaches, and we will tell you well before you approach it.
Fair use. The Care Plan is intended for normal hobby use. Where use is materially outside that - for example commercial, rental, or competitive-team use, or repeated damage caused by ignoring stated usage limits or maintenance requirements - we may requote, reprioritise, or decline further work. We will always explain our reasoning.
Modification labour is included only for approved modifications. Replacement and upgrade components are always chargeable.
6. What is not included
The Care Plan does not include:
- Intentional damage, abuse, or misuse
- Theft or loss of the vehicle
- Damage caused by unauthorised modifications
- Damage caused by non-approved accessories or parts
- Replacement parts
- Upgrade components
- Shipping charges
- Third-party repair costs
- Vehicles not purchased from CrazyRC, unless we confirm eligibility in writing
- Work required because safety instructions, usage limits, or maintenance requirements were ignored
7. How to extend your Care Plan
To renew or extend your Care Plan, message us on WhatsApp with your order number. We will confirm your eligibility, current service period, and payment details.
Extend your Care Plan on WhatsApp
Or call +91 818 484 9321
Monday to Saturday, 10:00 AM - 6:00 PM IST
8. How to request a repair or modification
- Message us. Send your order number, a description of the issue, and clear photos or a short video through WhatsApp.
- Assessment. Our technicians review the issue and confirm whether it can be repaired. We will explain what labour is included and quote any replacement parts, upgrades, shipping, or non-covered work.
- Approval. If any chargeable item is needed, work begins only after you approve the quote.
- Shipping to CrazyRC. Once confirmed, ship your RC vehicle to our repair centre. Shipping to the centre is paid by the customer. We recommend using an insured courier.
- Workshop service. Our technicians carry out the required approved repair or modification work in our in-house lab.
- Testing and return. Every serviced vehicle is tested before dispatch. Return shipping is paid by the customer.
9. In-house repair lab
Our in-house lab provides:
- Experienced RC technicians
- Diagnostic equipment and specialised tooling
- Repair support for every eligible RC vehicle we sell
- Functional testing and quality checks before return
- Clear communication before chargeable work begins
10. Modification services
Care Plan members may request up to five approved modifications per 12-month paid service period, or two during the free 6-month Care Service.
Examples include:
- Performance tuning
- Technical upgrades
- Cosmetic changes
- Setup adjustments
- Approved accessory installation
The labour for approved modifications is included. Parts and upgrade components are always charged separately and require your approval before installation.
11. Cancellation and refunds
A paid Care Plan extension may be cancelled within 7 days of payment for a full refund, provided:
- No repair or modification request has been submitted;
- No diagnostic, workshop, or priority service has been used; and
- No chargeable part or work has been approved.
After 7 days, the plan is non-refundable.
The free 6-month Care Service has no cash value, cannot be refunded, and cannot be transferred.
12. Important clarification
CrazyRC Care is a prepaid workshop-service plan, offered as our Annual Maintenance Contract (AMC).
It gives you access to defined repair and modification labour during the stated service period. It does not include cash compensation, replacement products, automatic replacement parts, payment for theft or loss, or reimbursement for third-party repairs.
With CrazyRC Care, you get a clear and practical way to maintain, repair, and improve your RC vehicle through our in-house workshop.
